Frequently asked questions
Can't find your answer? Write to us and a real person will reply.
Where is my data hosted?
On servers located in Quebec. We sell no data, and our practices comply with Quebec's Law 25 on the protection of personal information.
Is the service available outside Quebec?
Yes, everywhere in Canada. The portal, the emails we send and the file storage are available in French and English.
Is the domain name included?
No. You use the one you already own, for example mycompany.ca, and it stays yours. No domain yet? You can register it right in your portal, and it is set up automatically.
Is there a free trial?
Yes, 14 days, no credit card required. You get a reminder before it ends. If you don't choose a subscription, your services are suspended and you are not charged anything.
Do prices include taxes?
No. Prices are in Canadian dollars, plus applicable taxes: GST and QST, or HST depending on your province.
Can I pay yearly?
Yes. Paying yearly gives you 2 months free. You can also switch from monthly to yearly during your subscription.
Does it work with Outlook?
Yes. Outlook, Apple Mail and Thunderbird are set up with the settings shown in the portal, and calendar and contacts sync on iPhone and Android. Does your team use classic Outlook on Windows with a shared calendar? Let us know before you start and we will configure your domain accordingly.
Can I transfer my existing email?
Yes. From an on-premises Exchange server, the portal's migration tool copies the content of your mailboxes. For another provider, write to us and we will work out the best approach with you.
Can I work on my files offline?
Yes. The sync app keeps a copy of your folders on your computers, and changes are sent to the server as soon as you are back online.
Can I cancel at any time?
Yes, with no mandatory yearly contract. Your subscription stays active until the end of the paid period. Your data belongs to you: you can export it at any time, and it is deleted within 30 days after the account is closed.